Terms of Service

1. Acceptance of these Terms

These Terms of Service (“Terms”) apply to your use of Hisaabii Baqala, a point-of-sale and simple accounts service for grocery shops (baqalas) in Saudi Arabia, including its web app, desktop till app and ZATCA e-invoicing features (the “Service”).

By creating an account or using the Service you agree to these Terms for yourself and for the shop or company you represent.

2. What the Service does

The Service lets you sell at the counter by barcode, print receipts, issue simplified tax invoices and credit notes and report them to ZATCA, sell on credit and track what customers owe, record suppliers, purchases, stock and expenses, count the day's cash, and see simple reports such as profit and loss and VAT.

The Service is a record-keeping and invoicing tool. It is not an accounting, tax or legal adviser, and its reports are prepared from the figures you enter.

We may improve, change or remove features. Where a change materially affects you we will give you reasonable notice.

3. Your account and your responsibilities

Give accurate details when you sign up and keep your password private. You are responsible for everything done under your account and under the cashier accounts you create, and for removing access when a cashier leaves.

You are responsible for the accuracy and lawfulness of what you enter — including your CR and VAT numbers, address, product prices and VAT types, and the customer and supplier records you keep.

Customer and supplier credit: the amounts shown as owed by your customers or to your suppliers come from your own entries. Collecting or paying them is between you and them; we are not a party to those debts.

4. Fees and equipment

Fees for the Service, if any, and how they are paid are those agreed with you when you subscribe. Unless the law or that agreement says otherwise, fees already paid are not refundable.

The barcode scanner, receipt printer, cash drawer, computer and internet connection needed to use the Service are yours to provide.

5. Acceptable use

Use the Service only for the lawful business of your shop. Do not upload harmful software, infringe other people's rights, try to access other shops' data, try to copy or reverse engineer the Service except where the law allows it, or use the Service to break tax or privacy rules.

We may suspend or end access for a breach of these Terms, misuse, or risk to the Service or to other customers.

6. Your data and our software

You own the records you enter in the Service (“Your Data”). You give us permission to store, process and display Your Data only to provide and improve the Service and as described in the Privacy Policy.

Hisaabii Baqala and its licensors own the software, the brand and the guides of the Service. These Terms do not transfer any of that ownership to you.

7. ZATCA and tax

The Service helps you connect your baqala to ZATCA, issue simplified tax invoices with a QR code and report them. It carries out the technical steps; it does not take over your duties as a taxpayer.

You remain responsible for registering for VAT where required, for the correctness of your invoices, for making sure invoices that failed to send are retried, for keeping your tax records, and for filing and paying your VAT returns. The VAT report in the Service is a helper, not a filed return. We do not give tax, legal or accounting advice.

Sales on credit: the Service issues the tax invoice for a credit or part-paid sale when its payment is completed, dated that day; until then the sale has a credit slip that is not a tax invoice. You are responsible for making sure this suits your tax obligations.

8. Disclaimers and limits of liability

To the fullest extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind, including fitness for a particular purpose and uninterrupted or error-free operation.

To the fullest extent the law allows, Hisaabii Baqala and its suppliers are not liable for indirect or consequential losses, or for lost profit, revenue, stock, data or goodwill. Our total liability arising from these Terms or the Service will not be more than the fees you paid us for the Service in the twelve (12) months before the claim.

Where the law does not allow some of these limits, our liability is limited as far as the law permits.

9. Ending or suspending the Service

You may stop using the Service at any time. You can delete a baqala from My baqalas; this permanently removes its data.

We may suspend or end access for a breach of these Terms, non-payment of agreed fees, legal risk, or if the Service is discontinued. When access ends, your right to use the Service ends; we may delete or keep Your Data as the Privacy Policy and the law provide.

10. Governing law

These Terms are governed by the laws of the Kingdom of Saudi Arabia, and the courts of the Kingdom of Saudi Arabia have jurisdiction over any dispute, except where mandatory rules require otherwise.

11. Changes to these Terms

We may update these Terms from time to time. We will change the “Last updated” date and, for important changes, tell you through the Service or by email. Continuing to use the Service after the change means you accept the updated Terms.

12. Contact

Questions about these Terms: sales@hisaabii.com.